All customers outside of the U.S.A. - PLEASE READ THIS!
United Kingdom & European Union Customers - Click Here
By ordering from our site, you agree to these terms below.
For all shipping quotes:
Add the products you wish to order into the shopping cart. Click "View Cart or Edit Cart" The next page will allow you to put in your shipping information and a quote will be displayed.
All merchandise is shipped from Nashville, TN. U.S.A.
International Orders are shipped every other Thursday or when a total amount of international orders reach 10. We attempt to consolidate all International Orders and bulk ship them through Fed Ex or USPS to an international distribution center in New Jersey or Chicago. It may take 7-10 days before your order is shipped to the distribution center. It all depends on the volume of international orders we receive that week.
If the tracking number starts with UF and ends with SE (Example:UF123456789SE)
You may track your already placed order here:
DO NOT track your order at FedEx.com
It will not work.
If the tracking ends with US (Example:LZ123456789US)
You can track here:
Your tracking number will be emailed to you once it has shipped.
Check your SPAM or junk folder in case you are unable to find it.
Standard Order Timeline:
*Order Pulled & Packed
*Your Order along with all other International Orders is Shipped via FedEx 2 Day Express to the New Jersey or Chicago Intl. Distribution Center.
*Once received by them, packages are prepared for export to the designated country 5-7 days.
*Packages are then “in route to the destination country”. This process takes 12-15 days.
Once landed in the country there is a lag time for package tracking because it is going through customs and being “transferred” to your local postal service. On average the customs process takes 10-12 days. Then your order will go to your local postal office carrier.
*Not every country scans their packages or performs a full set of scans. FedEx or USPS is not responsible for packages once they have been handed off to the local postal authority.
*The overall time frame from your order being placed to receiving your product can be 6-8 weeks.
You are responsible for all duties & taxes incurred upon delivery. We will not ship your order as a "gift" or "commercial sample."
If you plan to use a freight forwarding company. Please be advised, we are not responsible for any issues that occur once the package has been delivered to a company. All communication regarding your order must go to them, because it is out of our hands and the U.S.P.S.
Please use English characters when filling out the shipping information. Our shipping label printer is unable to read or print foreign characters.
Provide and accurate phone number & email address.
The Customs & Duties office may need to get in contact with you.
International orders are shipped First Class Mail or Fed Ex International Mail with tracking information. This service is the most economical method.
Undelivered or Lost Orders/Packages:
If your tracking information states "Received by Destination Post" No refund will be issued.
If your tracking information states "In Transit to Destination Country" We will have to wait for at least a period of 12 Weeks from the ship date before we review what could have happen.
In the event it stays in that state, the maximum amount of refund will be 50% of the total merchandise order. Shipping cost will not be refunded.
If you wish to have your order shipped with door to door tracking, insurance and more expedited manner, please contact us.
Keep in mind it will usually be a minimum of 3 times the standard economy rate.
Most international shipments are currently taking up to 8-10 weeks for arrival in your country. If you have not received your order in that time frame. The most common reason for the hold up is the customs office in your country. There is nothing we can do about this. You are at their mercy and they will release the package when they seem fit. You can reach out and contact your local postal service and or the customs office in your country.
Customers in South America, delivery time for your orders can take up to 10-12 weeks. We are uncertain as to why this is. So please be patient and contact us after the 12 weeks have passed.
International Returns Policy:
You may return new, unopened or unwashed items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Please contact us so we can work with you on resolving the issue. As shipping any item back to us will be expensive for both parties.