We have customer service available Mondays, Wednesdays & Thursdays. We are located in Nashville, TN U.S.A. If you have contacted us through the form below We will get back to you within 36 hours.
INTERNATIONAL CUSTOMERS: (PLEASE READ)
Some orders are taking at least 8-10 Weeks and some longer, we are not sure why this is happening. The only reason we can figure, is steps within the mail facilities to protect against Covid-19 and the volume of shipping has increased greatly.
If your order has not arrived in 12 weeks. Please contact us and we can start the process of a refund.
If you pre-ordered a bundle or item. You will not receive the item(s) on release day. There is no possible way of making that happen. Normally we receive the media a few days before the release day.
We Thank You for being a customer and your patience.