We have customer service available Mondays & Thursdays.
SEVEN SPIRES - SOLVEIG VINYL
Due to an issue at the manufacturing plant, the vinyls have been delayed.
We are working with Seven Spires and the manufacturer to resolve this issue.
As of right now the new release date is August 1st. Thank you for your patience.
Emailing us multiple times will not expedite any customer service issues.
We will get to you in the order received on one of those days.
We are located in Nashville, TN. U.S.A.
Please review our Info section, your question may be already answered here:
https://merchbooth.net/info/
If you have contacted us through the form below we will get back to you.
MEXICO CUSTOMERS:
We no longer will be shipping to Mexico, over half the orders we have shipped there this year have been lost or undelivered.
If you wish to place an order, you may contact us. We will have to ship with UPS expedited guaranteed delivery.
However, please know there will be no refund on any orders.
INTERNATIONAL CUSTOMERS:
PLEASE GO HERE BEFORE SUBMITTING AN INQUIRY.
If your question is addressed in the Shipping & Returns or Frequently Asked Questions pages.
Your inquiry will more than likely not be answered.
Cancelling an order:
If you need to cancel an already placed order. You may do so by contacting us with your order number. Keep in mind we will refund the amount less the PayPal or Credit Card fees.
The fee amount is 4% for Domestic & 6% for International Orders.
If you pre-ordered a bundle or item. While we strive to get your merch & media to you on or by release day. That is usually impossible for us. When working with the North American distributors and/or International labels, we typically receive the media only a few days before the release day. On top of getting the merch printed and packed with the media takes a little extra time.
Thank You for being a customer and your patience.
If you are an artist, band, label, manager, etc. and are looking for a tour merchandise supplier and/or webstore, please contact us at contact@merchbooth.net include all the main details (Band Name, Facebook, Spotify, YouTube, Geographical Location, Etc.)