Pre-Order Deals & Packages will be shipped on or within 2 days of the official release of the album or merch. Why is that, you say? Enable to provide the pre-order deal to customers up until the day of the release. We have to order and print the shirts, order CDs from the distributor and any other exclusive items just before that date. Since most pre-orders are a very special price we have to be very accurate on the amount we order to not have to many extras or not have too few of a particular size. We completely understand the situation you may be in.. Well.. Itunes, Amazon or even the record label customers already have the music! We get that, but they also don't have the shirt or special items for a great price. So please be patient.
If you ordered other products with your pre-order. We will ship all the items together.
What does Awaiting Fulfillment mean?
Once you have placed your order and paid. Your order goes into that mode.
From there your products or merch, is being checked for stock, pulled, packaged and prepared for shipment. Since we ship on Mondays & Thursdays. Your order can be in that state up until that time.
If you placed a Pre-Order. It will stay in that state up until 2 days after the expected release date listed on the site. Why? See Above.
Will I be sent an email with tracking information?
For domestic customers, yes, you will receive and email confirming shipment and you will have tracking information available.
For international customers, yes, you will receive an email notification that your order has been shipped. The tracking information you will be sent is only good to locate the package in the U.S.A. It will show it's last location in the U.S. Once the package is transferred to your countries postal service, there is no longer any tracking information. This shipping method is the most economical way. If you want door to door tracking please contact us.
Where is my International Order?
International Orders are shipped every Monday OR Thursday. We consolidate all International Orders and bulk ship them through Fed Ex to their international distribution center in New Jersey. It may take up to 7 days before your order is shipped to the Fed Ex distribution center. It all depends on the volume of international orders we receive that week.
Once your order is shipped. Orders are taking at least 8-10 Weeks and some longer, we are not sure why this is happening. The only reason we can figure, is steps within the mail facilities to protect against Covid-19 and the volume of shipping has increased greatly.
If your order has not arrived in 12 weeks. Please contact us.
The International tracking still says "In transit to destination country" - can I get a refund?
No, as long as there is still milestone tracking markers indicated on your shipment we will not issue a refund.
The International tracking still says "Item Received by Destination Post" - can I get a refund?
No, this means it has been received by your local postal service. We suggest contacting them & the customs office in your country.
I ordered a Pre-Order Item & an in stock item, can I get the in stock item shipped?
No, we ship in stock items with pre-order items. If you want the in stock item first, order it separately.
I only want to to order a patch or sticker, why is it so expensive to ship?
Enable to have tracking on the shipment we have to ship it as a "Package" and not a letter or flat.
If you wish to have it shipped as a letter or flat, we can arrange that for you. However, there is no tracking and you forfeit the right to claim the item lost or undelivered.