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U.S.A. Customers

For all shipping quotes:
Add the products you wish to order into the shopping cart. Click "View Cart or Edit Cart" The next page will allow you to put in your shipping information and a quote will be displayed.

Most of all merchandise is shipped from Nashville, TN. U.S.A.
Some items are print on demand and there are facilities all throughout the U.S.A.

Split Shipments:
If your order contains an in stock item and a "print on demand" item. We may ship your items separately.

Domestic Shipping & Timeline:
Domestic orders are currently only shipping out on Thursdays.
During the Christmas holiday season we ship every weekday.

We are closed on every U.S. national holiday and there is no delivery service on those days. Once your order is shipped, normal delivery time is 3-5 days.

Standard Ordering Timeline:(non Pre-Orders)

*Order Placed
*Order Pulled & Packed
*We will ship on a Thursday
*First Class Mail: 3-5 Day Transit Time
*Priority Mail: 2-3 Day Transit Time

Undelivered or Lost Orders/Packages:
In the event that your domestic order has not arrived within 15 days of the shipment date. Please contact us immediately as there is a 30 day time frame enable to file a claim with the United States Postal Service. In the event that you do not contact us in that time frame. We will not be able to issue any refunds, place a trace or file a claim on the lost package/order.

Returns / Exchange Policy:
You may return or exchange new, unopened or unwashed items within 10 days of delivery for a full refund purchased from our store. You may not return or exchange any item purchase from an artist on tour or at a show. We will provide a shipping label, if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, simply login to your account,  view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of the return procedure once we've received the message. If you did not set up an account. Please contact us through our contact us page.

Cancelling an order:
If you need to cancel an already placed order. You may do so by contacting us with your order number. Keep in mind we will refund the amount less the PayPal or Credit Card fees.
The fee amount is 4% for Domestic & 6% for International Orders.

Refunds:
You should expect to receive your refund within one week of our accepting or cancelling of your order.