For all shipping quotes:
Add the products you wish to order into the shopping cart. Click "View Cart or Edit Cart" The next page will allow you to put in your shipping information and a quote will be displayed.
All merchandise is shipped from Nashville, TN. U.S.A.
Domestic Shipping & Timeline:
Domestic orders are currently only shipping out on Thursdays. During the Christmas holiday season we ship every weekday.
We are closed on every U.S. national holiday and there is no delivery service on those days. Once your order is shipped, normal delivery time is 3-5 days.
Standard Ordering Timeline:(non Pre-Orders)
*Order Pulled & Packed
*We will ship on a Thursday
*First Class Mail: 3-5 Day Transit Time
*Priority Mail: 2-3 Day Transit Time
Undelivered or Lost Orders/Packages:
In the event that your domestic order has not arrived within 15 days of the shipment date. Please contact us immediately as there is a 60 day time frame enable to file a claim with the United States Postal Service. In the event that you do not contact us in that time frame. We will not be able to issue any refunds, place a trace or file a claim on the lost package/order.
You may return new, unopened or unwashed items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.